Notify Tradex of a Claim

Notify Tradex of a Claim

If you need to notify us of a claim please call our dedicated
First Response Team on 0333 313 3131.

What information we need

Please have the following information to hand:

• Your Name, Company name, address and policy number
• Your contact number
• Vehicle make, model and registration number
• Type of Claim - Accident/Fire/Theft
• Details of the claim
• Details of any injuries
• Third party details (where applicable)
• Names and addresses of witnesses
• Police officer details (where applicable)

Claim Forms

Once you have notified us of your claim details, please download and complete the relevant claim form.

• Motor Trade Claim Form
  Complete this document for all Motor Trade Accidents/Incidents.
• Motor Accident Report
  Complete this document for Taxi, Private Cars, Self Drive Hire etc. accidents.
• Theft (Non Motor) Claim Form
  Complete this document for Taxi, Private Cars, Self Drive Hire etc. theft claims.
• Material Damage Claim Form
  Complete this document for Damage to premises, Employees and Public Liability, and Service Indemnity.

Once completed, please send together with any requested documentation to:

First Response Department
Tradex Insurance Company Ltd.
7 Eastern Road
Romford RM1 3NH

The Claims Procedure

• We will allocate a claims handler for you.
• The claims handler will acknowledge your claim notification and allocate you a claim number, and request the relevant claim form to be completed.
• If you have comprehensive cover, we may ask you to supply repair estimates.
• If your vehicle Is extensively damaged, we can arrange an engineer to inspect it for you.
• We will support you through the smooth and efficient handling of the claim to get your vehicle back to normal as soon as possible.
• We are available to assist you 9am - 5pm Monday to Friday on 0333 313 3131.